Government – Environmental services
Our customer exists as an authority to ensure the protection of the environment from the adverse impacts of wastes and unwanted noise. Their job is to keep Victoria prosperous and liveable by preventing and reducing harm from pollution and waste.
Hazardous waste is called ‘prescribed industrial waste’ (PIW) in Victoria. Waste tracking is mandatory for PIW due to the risks to public health and the environment if it is not stored, transported, treated or disposed of properly. Without adequate tracking, PIW is virtually invisible to our customer and the producer once it leaves the producer’s premises.
Regulations, process, and tools for waste transport tracking were designed over 20 years ago and now require an update. A future solution was required to promote data availability and insight to support strategic planning and regulatory evaluation, while addressing key issues across:
- Value-stream transparency
- User experience
- Accuracy and timeliness of data collection.
Our customer wanted to undertake the first phase of a program aimed at designing this technical solution to make waste transport in Victoria safer. The objectives of Phase 1: Design Engagement to Improve Waste Transport Tracking were to gain an understanding of user needs, specifications of requirements both regulatory and technical, and plan/budget the next phase for a waste transport tracking solution. This project will be used to advise on what changes to existing systems or processes may be needed or whether it would be advantageous to develop a new system.
After a review of existing processes, documents and systems, Cevo (in conjunction with the customer), undertook consultations with a range of internal and external stakeholders. Over the six-week engagement, this included eight key workshops, as well as multiple interviews and small group focus sessions, with the objective to:
(i) Identify key stakeholders of a new waste tracking solution;
(ii) Understand the impacts of the current system;
(iii) Elicit high-level needs for a desired future state;
(iv) Test, validate and verify findings.
As well as the above engagements, 13 structured face-to-face interviews were conducted with a sample of users within the waste industry. The data gathered from these interviews was used to validate perceived User Personas and create a visual storyboard for the future “Waste Tracking Solution”, capturing user needs across the value chain. This illustrated a shared vision of what the future should look like, revealing the early design direction and demonstrating the desired user experience.
Regulatory, functional and technical requirements were also documented and presented along with the plan/budget for the next phase, which would see a prototype built and piloted.
Using an external source for this work ensured that our customer had an unbiased, accurate and validated view on industry users’ behaviours as well as internal requirements.
Phase 2 can now commence, and they can be confident they have holistic requirements across user experience, functional, technical and regulatory, backed by industry buy-in to promote minimal change resilience.
Leveraging Cevo’s skills in mentoring, coaching and demonstrating ways of working with efficiency helped the organisation grow their Agile maturity. This enhanced inter-departmental collaboration through transparency and shared goals, with positive impacts being seen early in the project.
Cevo’s Cloud expertise also allowed our customer to effectively identify solutions for dealing with any legacy technology issues, and how to implement Cloud Architecture best practices for the future-state.