Is there such a thing as too much automation?

Thinking of automation as a competitive cognitive artifact, and on ways to minimise the associated risks

Automation is fantastic for many reasons - it saves time, reduces errors, and enables people to perform extremely complex tasks with little to no understanding of what is being done directly. But by automating everything are we setting ourselves up for disaster? What happens when something goes wrong and the people who built the automation have all left?

Tom Partington

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