Standing up Amazon Connect and stitching together with Zendesk to build a decent inbound and outbound call centre integrated with a ticketing system.
I think Amazon Connect is a fantastic product, however being aware of some of its misgivings can help you better plan and design your solution to avoid any one way doors you might come across.
Recently I had the opportunity to attend the AWS Partner bootcamp program for Amazon Connect. To my surprise, having never worked closely with the product previously, it didn’t take long to find my way around and, with its UI simplicities and clear guidance from AWS, to be able to start implementing a semi-advanced call centre solution.
As an outcomes-driven consultancy, Cevo are committed to helping our customers deliver an excellent experience to their own. We recently took Amazon Connect for a test drive along with the suite of Cognitive Services designed to disrupt the contact centre industry.