Tag: AWS

An Introduction to AWS CloudFormation

If you’ve spent any time in the land of DevOps over the last few years you will have no doubt heard of the term “Infrastructure as Code”… The idea of defining your infrastructure environment in source code so that it’s easier to track changes and manage versions over time.

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Zero downtime RDS Migration

Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while automating time-consuming administration tasks such as hardware provisioning, database setup, patching and backups.

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Deliver the modern experiences your customers need with Amazon Connect

Anyone whose been following the Cevo blog for a while knows that we are fans of the Amazon Connect product. Originally launched back in 2017, Amazon Connect is a contact centre as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at scale. However, like any AWS service, it’s not without its pitfalls and problems as shown in our review of the product last year (https://cevo.com.au/post/the-good-bad-ugly-amazon-connect/). Well, it’s another year, and the product team has been hard at work adding new features and addressing customer feedback. In this article, we will take a look at what’s been changed/added to the service over the past 12 months as well as take a look at what’s in store for the product going forwards.

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