Standing up Amazon Connect and stitching together with Zendesk to build a decent inbound and outbound call centre integrated with a ticketing system.
I think Amazon Connect is a fantastic product, however being aware of some of its misgivings can help you better plan and design your solution to avoid any one way doors you might come across.
Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution. As a remote or office-based worker, you can ‘remote desktop’ into your own Virtual Desktop Infrastructure (VDI) environment and work from wherever, on whatever local device you want.
Anything big happening in the world? The recent governmental response to COVID-19 has significantly affected the Australian to US financial exchange rate. A downside of the government stimulus and effects on the global supply chain is that your AWS bill has just increased by 15% over the past month!
In July 2019, AWS launched Control Tower as a method to provision a new AWS account hierarchy and configuration referred to as a “landing zone”. We took a deep dive on AWS account design and AWS Control Tower to see what it all means.
AWS organised the first ever Ambassador Global Summit for the top 50 partner ambassadors to talk about specific roadmap items around various AWS services. Trent Hornibrook, one of Cevo’s AWS APN Ambassadors, attended the Global Summit and gives his thoughts here.
There are a few key criteria I look for in CloudFormation – If I’m in a multi-account strategy then I must be able to deploy the CloudFormation in all accounts and/or regions. Additionally I must be able to stand up multiple copies of the same stack in the same VPC and account and/or regions.
Using the Sailboat Retrospective to look back – and forward – at one of our current projects
Trent Hornibrook theorises that the “us”/”them” culture in some organisations is a symptom of the social psychology concept ‘Deindividuation’.