Review: The good, bad and ugly of Amazon Connect
I think Amazon Connect is a fantastic product, however being aware of some of its misgivings can help you better plan and design your solution to avoid any one way doors you might come across.
3 Things to Consider Before Starting Your Cloud Migration
In this post we look at the 3 key areas you need to consider before diving headlong into a cloud migration project.
3 Tips for Managing your AWS Landing Zone
The AWS Landing Zone is a great way to provision the foundation for your consumption of AWS, with guardrails and management via infrastructure as code.
Cloud Migration with VMC
To support migrations at scale and at pace, we’ve partnered with VMware to incorporate the VMware Cloud on AWS solution into our migration toolkit for those workloads that are just too hard to migrate and transform at the same time.
Talking Covid-19 with Amazon Lex
Over the last few days I have had a chance to play with Amazon Lex, and used the time to make a simple bot for the current hot topic – Covid 19 statistics.
OUR FIRST DRIVE OF AWS CHATBOT
AWS recently announced ChatBot integration with Chime and Slack… let’s see how easy it is to set up and get running.
You’ve tried Amazon WorkSpaces; here are the questions you should ask before running at scale
Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution. As a remote or office-based worker, you can ‘remote desktop’ into your own Virtual Desktop Infrastructure (VDI) environment and work from wherever, on whatever local device you want.
AWS AppStream – Secure, High Performance Remote Work
Now that we’ve become remote workers by default, it’s no surprise that many teams are turning to Virtual Desktop Infrastructure (VDI) solutions to provide centralised, managed desktop experiences for day to day applications. But what if you don’t need a full desktop experience and, instead, just need to provide access to a single application (or a few pre-defined applications)?
New Call Centre Experience using Amazon Connect
Recently I had the opportunity to attend the AWS Partner bootcamp program for Amazon Connect. To my surprise, having never worked closely with the product previously, it didn’t take long to find my way around and, with its UI simplicities and clear guidance from AWS, to be able to start implementing a semi-advanced call centre solution.
Are You Well Architected?
Through continuous compliance, continuous integration and continuous delivery we’ve reduced the cycle time for deploying changes – but how do you know these are the right changes? Enter the AWS Well Architected Framework.