re:Invent 2020 wrap-up: Andy Jassy Keynote
A quick overview and wrap-up of the major themes and product launches from the Andy Jassy Keynote at AWS re:Invent 2020.
A quick overview and wrap-up of the major themes and product launches from the Andy Jassy Keynote at AWS re:Invent 2020.
Standing up Amazon Connect and stitching together with Zendesk to build a decent inbound and outbound call centre integrated with a ticketing system.
Recently I had the opportunity to attend the AWS Partner bootcamp program for Amazon Connect. To my surprise, having never worked closely with the product previously, it didn’t take long to find my way around and, with its UI simplicities and clear guidance from AWS, to be able to start implementing a semi-advanced call centre solution.