Review: The good, bad and ugly of Amazon Connect
I think Amazon Connect is a fantastic product, however being aware of some of its misgivings can help you better plan and design your solution to avoid any one way doors you might come across.
I think Amazon Connect is a fantastic product, however being aware of some of its misgivings can help you better plan and design your solution to avoid any one way doors you might come across.
In this post we look at the 3 key areas you need to consider before diving headlong into a cloud migration project.
To support migrations at scale and at pace, we’ve partnered with VMware to incorporate the VMware Cloud on AWS solution into our migration toolkit for those workloads that are just too hard to migrate and transform at the same time.
Over the last few days I have had a chance to play with Amazon Lex, and used the time to make a simple bot for the current hot topic – Covid 19 statistics.
AWS recently announced ChatBot integration with Chime and Slack… let’s see how easy it is to set up and get running.
Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution. As a remote or office-based worker, you can ‘remote desktop’ into your own Virtual Desktop Infrastructure (VDI) environment and work from wherever, on whatever local device you want.
Now that we’ve become remote workers by default, it’s no surprise that many teams are turning to Virtual Desktop Infrastructure (VDI) solutions to provide centralised, managed desktop experiences for day to day applications. But what if you don’t need a full desktop experience and, instead, just need to provide access to a single application (or a few pre-defined applications)?
Recently I had the opportunity to attend the AWS Partner bootcamp program for Amazon Connect. To my surprise, having never worked closely with the product previously, it didn’t take long to find my way around and, with its UI simplicities and clear guidance from AWS, to be able to start implementing a semi-advanced call centre solution.
Through continuous compliance, continuous integration and continuous delivery we’ve reduced the cycle time for deploying changes – but how do you know these are the right changes? Enter the AWS Well Architected Framework.
Whether you are establishing an AWS Data Lake, or migrating services to the cloud, the AWS Database Migration Service (DMS) should be a tool in your toolkit. DMS is a relatively straight forward service to configure and supported by AWS Cloudformation, however there is a specific pattern that requires a customised process. Enter CloudFormation Lambda backed Custom Resources which we can leverage to automate these processes and continue to reap the benefits of deployed resources via CloudFormation